That was my initial thought which is why I didn't suspect a battery problem. Maybe the actual battery cells are the limiting factor, not the BMS, and simply can't supply more current. The rated peak is 2C so if they are using budget cells the batteries may not even be able to supply peak current.
Possible, that’s why I asked him to check the voltage under load, but lithium cells have a very low internal resistance and can supply huge amounts of current if left unchecked. That, and the fact that the BMS should trip to protect the cells in that situation make it unlikely. Allied are quite reputable too so cells SHOULD be of reasonable quality. I don’t suspect a battery problem either.
I guess if the voltage was initially 72v and now 48v that the controller would shut down on low voltage?
Another possibility is bad connections and voltage being lost due to that.
@Elmerfud67 , do you have any cables/connections getting hot? As already asked, check the battery voltage under load, but also check the voltage at the controller under load. This will indicate if voltage is being lost in the connections between the battery and the controller.